RETAIL Free Services in Pharmedic By SEAN KONG MELAKA: Pharmedic Pharmacy was established in July 2007 recently. Being a new player in the local Community Pharmacy context, Pharmedic has to go the extra mile to add value to the customers. Mr Chua Jia Yunn, the founder of Pharmedic, said, "The pharmacy business is very competitive these days with chains such as Guardian and Watsons. So, we have to add value to our customer's experience. We offer free counseling such as full and clear explanation to the customers before using the products and even the potential side-effects." Moreover, Pharmedic has 2 pharmacists (Mr Chua & Lilian) to provide services such as free glucose test and free delivery of products within a radius of 10km and if the purchases are above RM100. "We do not just have a business culture but a people culture. It is about making a difference to our customer's health and being honest in our practices. I have never stop studying about new health products so that we can recommend the most suitable medicine to meet different needs," he said The pharmacy relies on the IT system to keep track of their customer's health, medicine consumed and purchases. Mr Chua also owe its business uniqueness to the comfortable shop design and most importantly is the friendly and experienced staff members. For more information about Pharmedic Pharmacy, contact them at 06- 281 6966.